TERMS AND CONDITIONS OF USE
There is not an easy or short way to put all the legal bits from a website, but we try to do it as simple as we can. That’s why we write a brief overview in our own words and then comes all the legal part in detail.
This Terms and Conditions ( T& C ) are standard designed to enhance your shopping experience and make it as easy and secure as possible. T&C apply to the use of capr-style.com website and placing an order with us you are agreeing to and accepting these T&C.
As life changes, the T&C can change as well, so we encourage you to check them regularly before placing an order. If you don’t agree with our T&C you should not use or access the website.
Any questions or queries relating to T&C or the legal bits please contact us at email@example.com quoting “Terms and Conditions”
Company Number SC457745
VAT number 175 6619 74
Head Office Address:
26 Strachan Road, Edinburgh
TERMS AND CONDITIONS
The following terms and conditions will apply between you and CAPR-STYLE LTD., when you buy an item from capr-style.com.
The terms do not affect your statutory rights. Your contract for purchases made through capr-style.com is with CAPR-STYLE LTD. and you undertake that all goods ordered by you are for your own private and domestic use only and are NOT for resale. You must be eighteen years old or older to use this site. If you do not qualify, please do not use this site.
You warrant that all details you provide to capr-style.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that e-mail can be used as a long-distance means of communication. We will use the email address you provide at point of purchase or registration to send you newsletters, offers or other promotional emails. You will be able to opt-out of our mailing list after receiving your first email by following the unsubscribe link attached to the email.
During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from capr-style.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform CAPR-STYLE LTD. as soon as possible.
The username you choose should consider and adhere to standards of decency. A username that can be considered offensive or indecent shall be removed and account terminated. Usernames that are discriminatory towards but not limited to gender, age, race, skin colour, nationality, religious belief, disability, sexual orientation will be disbanded. If an order is made through an account that is subsequently disbanded CAPR-STYLE LTD. hold the right to cancel the order at any point.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the full extent of the law. CAPR-STYLE LTD tracks the electronic ‘fingerprints’ of every order placed on capr-style.com to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our website.
CAPR-STYLE LTD reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
- you fail to make payment to us when due
- you breach any of our terms and conditions
- when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity
- we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity related to or on capr-style.com
RESPONSIBILITIES IF YOU BREAK THESE CONDITIONS
You agree that if you break these Conditions, or any liabilities are incurred, arising out of your use of this website, you will be responsible for the costs and expenses that we or our directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
capr-style.com will not pass on your personal, credit or debit card details to any third party. We will never ask for personal details via email except in instance where our intention is to resolve an issue proposed by you. In the case of resolving an issue we shall only request details in a reply to an email sent by you, will not ask for any details not required to resolving your issue. If you receive an unsolicited email asking you for your capr-style.com log in details, please contact our Customer Service team immediately.
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event you order an item and the price published on capr-style.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish.
If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the mail address or email stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary.
This provision does not affect your statutory rights. We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour, within reason, between the image and the actual product.
The products sold on capr-style.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from capr-style.com
We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the full extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
- Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- Any loss of goodwill or reputation; or
- Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.
All rights, including copyright, in the content of the capr-style.com web pages are owned or controlled by CAPR-STYLE LTD. In accessing capr-style.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the capr-style.com web pages for any other purpose whatsoever without the prior written permission of CAPR-STYLE LTD.
If you do have a complaint please write to CAPR-STYLE LTD. Head Office or email to info@capr- style.com quoting “Complaints” We do the best we can for our customers and learn from complaints, aiming to deal with them speedily and sympathetically. All complaints are logged, investigated and replied to.
This information is supplied in English and we will continue to communicate in this way during your agreement with us.
THIRD PARTY INFORMATION
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for CAPR-STYLE LTD. products are those stated on the Capr- Style material. We cannot guarantee for the reliability of prices stated on shopping directories or through any other third party. Nor can we guarantee any offers or discounts advertised on any third party websites or other written material to be correct or valid.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties during the term of your order.
For each new order you must read and accept any alterations made to our terms and conditions which are liable to change. In this way, we can avoid any problems surrounding what CAPR-STYLE LTD. and you are expected to do.
You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation.
Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of Scotland and you irrevocably submit to the exclusive jurisdiction of the courts of Scotland.
When you order from capr-style.com you agree that any and all information given is accurate and complete. All orders are subject to acceptance and product availability and they will be charged at the point of order. If a product is unavailable you will be given the option of a part refund for that item, full refund of the order, or a delayed dispatch date for that item. More details of ordering are given in the section “Shopping with us”
Availability information for products is listed on each individual product description, though may not always accurate. If we do not have enough stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be dispatched. You shall be notified of your order being out of stock and given the option to adjust your order at this point.
PRICES & PAYMENT
All prices listed on capr-style.com are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time. All prices shown are cash prices in sterling and where applicable include VAT.
Prices quoted are based on UK delivery. Postage cost varies depending on weight of total order. For non-UK deliveries local tax will apply and the price may be adjusted at check out. For more information refer to “Shopping with us” section.
We accept most major credit/debit cards, and you will be redirecting to PayPal secure system to make your payment. We don’t hold or store any of your records.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
The delivery period stated within which you will receive your order is approximate and does not include workshop processing time of 1-2 days. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock, or the order placed is of a large size.
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are charged once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities. We have NO control over import duties and country taxes as they are charged by your customs/tax office.
If delivery address supplied by you is incorrect CAPR-STYLE.LTD cannot be held responsible for the delay in delivery of your goods, you may also be liable to pay an additional postage charge. For further information refer to the section “Delivery, Returns and Exchange”
CANCELLING AN ORDER
If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping bag.
If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures. We operate “No Quibbles Returns policy”.
Once we’ve heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to CAPR-STYLE LTD, unless the return is as a result of an error on our side.
If you are in the European Union and you cancel your order within seven days after the day you get your goods, and you cancel the whole order, we will refund second class postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for first delivery, we will only refund the cost of second class delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the seven days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have three months to return your goods and receive a refund for the cost of the goods within the terms of our returns procedure).
We operate a no quibble returns policy on our standard orders. You may return most items sold by capr-style.com within 3 months of receipt from the date of dispatch for a full refund of the item (see postage and packing cost terms) or offer an exchange, whichever you prefer, no questions asked.
Within this period (3 months of your order arriving) you can return anything that does not meet your naturally high quality expectations but garments that have been mauled by pets, drawn on by little hands, worn while decorating and so forth, don’t qualify for return.
Almost all of you are lovely and honest people and will see this as us being helpful and confident about how well made our clothes are, but there will be a few who might look on this as an opportunity to refresh their wardrobe for free each season.
Anyone repeatedly trying to do this will get spotted, and actions will be taken. As we are offer bespoke clothing some items may not be able to be returned, except in the event of quality issue or manufacturing flaw, due to the customisations placed on the garment. All clothing and standard customisation options listed on the website, unless states otherwise, fall into the classification of ‘standard order’ and able to take advantage of our no-quibble return policy. More details refer to the “Delivery, Return and Exchange section”
capr-style.com will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error if informed 10 days within the delivery of your goods and then returned within 3 months from the date of dispatch. More details refer to the “Delivery, Return and Exchange section”
WHERE TO SEND YOUR ITEMS BACK TO US
26 Strachan Road, Edinburgh
*This information have been updated on May 2018